Frequently Asked Questions

Last updated: October 7, 2026

Welcome to the Livoraya FAQ page. Livoraya is proudly operated by Hubei Juweicheng Network Technology Co., Ltd. We have compiled a list of the most frequently asked questions to help you understand our products, shipping, and return policies.

🛒 Orders & Payment

Q1: What currency are your prices in? A: All prices displayed on our store are in US Dollars (USD / $).

Q2: Can I change or cancel my order after placing it? A: We process orders very quickly (within 1-3 business days) to ensure fast delivery. If you need to change or cancel your order, please contact us at service@livoraya.com as soon as possible. Once the order has been shipped and handed over to the carrier, we are unable to modify or cancel it, but you can return it under our 180-day return policy once it arrives.

🚚 Shipping & Delivery

Q3: How long will it take to receive my order? A: Delivery time consists of two parts:

  • Processing Time: 1 to 3 business days (excluding weekends and holidays).

  • Shipping Time (United States):

    • Standard Shipping: 7-12 business days.

    • Express Shipping: 4-7 business days.

Q4: How much does shipping cost? A: We offer tiered shipping rates for our US customers:

  • Standard Shipping: $2.99 (Free for orders between $39.00 and $48.99).

  • Express Shipping: $5.99 (Free for orders $49.00 and above).

Q5: Do you ship internationally? A: Currently, we primarily ship to addresses within the United States.

Q6: How can I track my order? A: Once your order is shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package's journey.

📦 Returns & Refunds

Q7: What is your return policy? A: We want you to be completely satisfied with your fragrance and lifestyle items. We offer a comprehensive 180-day return window, calculated from the date of delivery. To be eligible, items must be unworn/unused, with tags, and in their original packaging.

Q8: How do I start a return? A: To initiate a return, you must email us first at service@livoraya.com. Important: Please do not send your items back to our corporate registered address. Our customer service team will provide you with the correct designated return warehouse address and instructions once your return request is approved.

Q9: When will I receive my refund? A: Once we receive and inspect your returned item, we will notify you of the approval. If approved, you will be automatically refunded on your original payment method within 5-10 business days.

📞 Contact & Support

Q10: How can I contact customer service? A: If you have any other questions, please feel free to reach out to us!

  • Operating Entity: Hubei Juweicheng Network Technology Co., Ltd.

  • Corporate Address: Room 3207, Building 2, Dazhou Xingcheng (Zone B), No. 189 Sanhao Road, Hongshan District, Wuhan City, Hubei Province, China

  • Email: service@livoraya.com

  • Customer Service Hours: Monday - Friday, 9:00 AM - 6:00 PM (PDT)